COMPLAINT HANDLING

Sometimes our most beloved fans give us feedback- good and bad. A Complaint Handling System is one of the most significant components of a Quality Management system. Effective complaint handling is not only a good business practice it’s a necessary business practice. Why do organizations place so much emphasis on this area? Customer complaints are a form of communication, and we can only benefit from communicating with our customers. In industries where quality is primary focus, complaints have a deeper implication. Often, they indicate safety and quality issues.